Refund & Return Policy

Return & Refund Policy

Last Updated: April 22, 2026

1. General Policy

All sales are final. Due to the nature of digital gaming products and services, we do not offer refunds for any reason other than product unavailability (out of stock).

Once a digital item has been delivered or a service has been rendered, the transaction is considered complete and non-reversible.

2. Exception: Out-of-Stock Items

In the rare event that a product is unavailable due to insufficient stock after your purchase has been confirmed, the following procedure applies:

We will proactively contact you via email to notify you of the stock shortage.
A full refund will be initiated to your original payment method.
The refund will be processed within 3 business days from the date of our email notification.
You will receive a refund confirmation email once the transaction has been completed.

3. Non-Refundable Circumstances

Refunds will not be granted under the following conditions:

Change of mind or buyer's remorse
Incorrect purchase or accidental order
Failure to read product descriptions or specifications
Dissatisfaction with product performance (where the item matches its described functionality)
Account restrictions, bans, or suspensions imposed by third-party platforms (e.g., Roblox)
Delayed delivery due to incorrect customer information provided at checkout
Any reason other than product unavailability as determined by our system

4. Customer Responsibility

Customers are responsible for:

Verifying all product details, compatibility, and requirements before completing a purchase.
Ensuring that all account information, contact details, and payment information provided are accurate and up to date.
Reviewing this policy prior to transaction completion.

5. Contact Information

For inquiries regarding order status, stock availability, or refund processing, please contact our support team:

Email:service@ugphone.com
Response Time: Within 24 hours